Kaeser & Blair, Inc. has been in business in the Cincinnati, Ohio area since 1894. K&B is currently (2019) the 14th largest distributor of promotional products in the United States. I chose to partner with them in 2002 so that even as a small independent I could offer world class service and volume pricing that would compete with the big guys. This arrangement allows me to spend all of my time providing you top notch customer service while K&B handles the billing and adminstrative details. Your bills will come from Kaeser & Blair and payments may be made directly to them by check, or credit card.
Where's the shopping cart? We don't have one. We could, and we would if you were ordering blank merchandise, or fan gear with your favorite team's logo. We feel that custom logo'd products require a little more interaction than a shopping cart allows. You'll undoubtedly have product and decoration questions. Please email or call so that we can address your questions and give you and your purchase the attention you deserve.
Will I get the exact quantity I order? To account for possible defects and errors our factories purposely run 5% extra. defective or damaged goods are removed during quality control. When all is running great you'll end up with a few extra, on a bad day your order may be a few pens short. Your bill will reflect the actual number that are shipped.
We generally ship UPS or FedEx ground. Shipping charges are added to your invoice. Shipping estimates based on your delivery zip code are available upon request. Please let us know if you require expedited shipping, drop shipping, or other services. If your company has a UPS or FedEx account we can bill shipping to that account if you prefer.
State Sales Tax - Kaeser & Blair has a business presence in all 50 states. If your state has a sales/use tax we are required to collect the tax and remit it to your state on a timely basis. If your business is a registered non-profit or if your purchases are for resale, please email us a copy of your 501-c3 letter or your state Sales Tax Exemption certificate so we can make your purchase sales tax exempt.
Questions - While I have addressed the most frequently asked question, I realize you could have many more that I have left unanswered. Don't hesitate to email me at firstname.lastname@example.org or call my direct line at 888-762-9306 (8am - 7pm eastern).